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Terms and conditions

Booking and confirmation

  • A booking is confirmed only after we reply on WhatsApp/email with your fixed fare and vehicle details.
  • Quoted fares are valid for 24 hours unless otherwise stated.
  • Enquiries made on this site are forwarded to our transport partner for dispatch.

Pricing

  • Quoted fares are fixed per vehicle, per direction, in Singapore Dollars (SGD).
  • No credit card is needed to book — you pay the driver directly.
  • Surcharges (e.g. midnight trips, additional stops) are advised at the time of quoting.

Cross-border transport and vehicle licensing

Cross-border journeys between Singapore and Malaysia may only be carried out by vehicles holding the correct cross-border transport permit for the route. BookMyTaxi arranges these trips together with our licensed, registered transport partners, using vehicles that are permitted for cross-border service.

Please note the general licensing position: a Singapore-registered vehicle is licensed to operate within Singapore, and a Malaysia-registered vehicle within Malaysia. For a fully permitted cross-border transfer, the appropriate permitted vehicle (for example a cross-border van or MPV) is assigned — this is why certain vehicle types are recommended for cross-border routes.

Passenger responsibilities

You are responsible for holding valid travel documents (passport, visas and any required permits) and for clearing immigration and customs. BookMyTaxi and its partners are not liable for denied entry, immigration or customs decisions, or delays caused by the authorities at either checkpoint.

Regulatory checks and delays

Journeys may be subject to checkpoint, immigration, customs or other regulatory inspection. Any delay, re-routing or stoppage required by the authorities is beyond our control, does not constitute a service failure by BookMyTaxi, and is not grounds for a refund.

Cancellation

Cancellations are free up to the point the driver is dispatched for your trip. For a no-show, or a cancellation after the driver has already been dispatched, the fare may be charged. To cancel or amend a booking, message us on WhatsApp as early as possible.

Liability

Our liability for any single booking is limited to the value of that booking. Vehicles carry standard passenger insurance provided by our transport partners.

Disputes

Any disputes are subject to Singapore law. We aim to resolve all complaints within 7 working days of receipt.